You know strategic success isn't just about planning; it's about execution and maximizing your time. In this conversation with Maggie Olson on the SME Strategy Podcast, we uncover the truth about the Chief of Staff role. Spoiler alert: it's not about scheduling meetings. It's about amplifying a leader's impact.
Your Strategic Partner: Beyond Typical Support
Maggie, with her experience at T-Mobile and Nova Chief of Staff, explains it clearly: this role is about "organizing the chaos" and establishing efficient systems. It allows you to focus on vision and strategy, not just the details.
A Chief of Staff, as she states, is a "high-level strategic partner" leading key initiatives for you. They drive alignment and can act as a proxy, addressing your needs. The Chief of Staff can be the champion of your strategic plan, from leading the strategic planning process through to project management and implementation, so you don't have to be. This frees you to focus on high-level strategy and vision, knowing the details are in capable hands.
However- even with a strong Chief of Staff, ensuring a robust and effective strategic planning process is essential. That's where expert strategic planning facilitation can provide the framework needed to create a truly actionable plan. If you've got a strategic planning session coming up, explore our services to see how we can help.
LEARN MORE ABOUT OUR STRATEGIC PLANNING SERVICES
Are You Spending Your Time Wisely?
If you're constantly heads down, chasing executional items, you're probably not.
The growth of the Chief of Staff role in organizations is proof of a clear need for high-level, dedicated support.
As Anthony highlights in this episode, they're the bridge between you and your executive team to ensure you stay focused on your top priorities.
They manage special projects, prioritize initiatives, and ensure execution, freeing you to lead. This team member drives complex project management, expertly navigates stakeholder engagement, and fosters alignment throughout the organization.
If you're looking to empower your team with essential project management skills, consider our specialized workshops designed to elevate your organization's execution capabilities.
LEARN MORE ABOUT OUR PROJECT MANAGEMENT WORKSHOPS
Practical Steps: Hiring and Career Development
If you feel like hiring a Chief of Staff may be exactly what you need, Maggie emphasizes networking and recognizing Chief of Staff responsibilities under various job titles like "business operations manager."
She also points to the value of those who have hospitality experience, noting its contribution to leadership and customer experience. This translates to effective stakeholder management and handling pressure, essential skills for this position.
As Maggie notes, "identify those roles that look like chief of staff roles, that high level support to a business leader that's not the EA," to find hidden talent within your existing organization.
Key Takeaways
- Chiefs of Staff are strategic partners for leaders.
- The role is expanding as leaders seek higher-level support.
- A Chief of Staff organizes and prioritizes initiatives for leaders.
- Networking is crucial for aspiring Chiefs of Staff.
- Look for roles that involve high-level support, not just administrative tasks.
- Experience in customer service can enhance a Chief of Staff's effectiveness.
- Special projects can provide valuable experience for future Chiefs of Staff.
- A Chief of Staff needs strong access to the leader to be effective.
- Understanding the unique needs of the organization is key to success.
- Consider the timing and readiness of the organization before hiring a Chief of Staff.
Your Next Step
Assess how you're spending your time.
If you need strategic support, consider a Chief of Staff.
If you're looking to pursue this career path, build your network and seek opportunities to lead significant projects or explore Nova Chief of Staff for training and resources.
If you're looking to jumpstart strategic planning for your organization, download our free strategic planning workbook today.
Chapters
00:00 Introduction to the Chief of Staff Role
03:04The Evolution and Importance of the Chief of Staff
05:59 Identifying the Right Fit for Chief of Staff
08:58 Career Pathways to Becoming a Chief of Staff
12:07 Skills and Experiences that Shape a Chief of Staff
14:54 Final Thoughts and Resources for Aspiring Chiefs of Staff
LISTEN TO THE FULL PODCAST
To hear the full conversation with Maggie and Anthony, tune in to the SME Strategy + Leadership Podcast.
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About Our Guest
Maggie Olson, Founder of Nova Chief of Staff, is a seasoned leader with 20 years of experience at companies like Nordstrom and T-Mobile, where she built a high-performing Chief of Staff team. Nova Chief of Staff offers the first-of-its-kind certification and development for Chiefs of Staff, serving global clients like Amazon and Salesforce.
Nova Chief of Staff provides coaching, consulting, and online certification, drawing from Maggie's real-world experience to equip leaders for success in the crucial but often ambiguous Chief of Staff role.
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